Your guests already told you what to fix.
Caleta turns reviews into a specific recommendation, assigns an owner, and closes the revenue gap behind it.
Recognized by the industry
Where hospitality tech is decided
Entrepreneur 20X
2026Lodging Next-Gen Tech List 2026
From the review to the fix
We read every sentence
Each review is broken into the themes it actually raises, with the guest's own words kept beside each one.
We find what moved
Not every complaint is a change. When one is, you see how big, since when, and what sits behind it.
We hand it to the right department
Every theme has a department. The urgent ones reach it the same day, with a reply queued for today.
Monday tells you where to look
What got worse, what got better, what you tried and whether it took, and which department is under pressure.
You find out whether it worked
Track the actual impact of changes at your property, how they moved ratings and what direction they're trending.
Record the fix, get the verdict
Two minutes, once a week
Two products, one way of working
Reputation Intelligence
Every review, every platform, turned into what changed, who fixes it, what to do, and whether it worked. Replies drafted in your own voice.
See Reputation IntelligenceOperational Intelligence
Your PMS, labor, revenue, and messaging systems, read together the same way, so the problem shows up before the guest notices.
See Operational IntelligenceBuilt for the people who have to fix it
Hospitality
Hotels, resorts, and restaurants: every review and every system, routed to the department that can fix it.
See HospitalityReal Estate
Residential and commercial: catch the stuck turn and the resident about to leave before they show up in NOI.
See Real EstatePortfolio Management
Every property on one scale, ranked by what moved, with one brief a month for the whole account.
See Portfolio ManagementHow we work
Measurable value
Our systems aim straight toward ROI to ensure you see real value, whether that shows up in guest scores, hours saved, or margin.
Auditable and secure
Every decision, every change, and every action is tracked and attributed to whoever made it, so you never face a surprise.
Action focused
Rather than throwing dashboards at a wall to see what sticks, we aim every feature at giving you actionable insights and recommendations.
“I ran hotel operations for years, where problems fell between systems and teams until a guest noticed. Caleta is the tool I wished I had.”
Daniel Hersey, Founder and CEO · Read our story
Want to see how Caleta can improve your operations?