Solutions · Hotels and restaurants
Know what slipped this week, and who is on it.
Caleta reads every review of your hotels, resorts, restaurants, and bars, on every platform. Every review becomes a short list of what changed, which department fixes it, and what to do about it.
Book a DemoFits the rhythm your property already runs on
See what's urgent
Pressing issues are sent straight to the team that needs to see them, with recommendations and clear context.
The weekly brief
At most five things that actually changed at the property, who is actioning each one, and a guest's own words for each.
The portfolio brief
One brief across every property for owners and regional leads, and a Reputation Index per property on a single scale, with the last 90 days beside it.
The department that can fix it hears it first
Every theme a guest can raise goes to a department: rooms to housekeeping, arrival to the front office, Wi-Fi to IT, breakfast to F&B, the rate to revenue. Nobody has to read every review and forward the right ones.
See whether the fix worked
Record what you did and when: deep-cleaned every bathroom, added a second desk agent for the evening rush, replaced the air conditioning on two floors. Caleta reports the rate before and after. Your team gets credit for what they fixed, in the guests' own numbers.
Answer the reviews that need it, without the hour it takes
Suggest Reply drafts a response in the voice your property already uses, guided by your brand standards, and replies directly to the guest's concerns. No more distracting AI voice or bland templates.
Compare scores across your portfolio
Every property gets a Reputation Index on the same scale, across all source. Analyze what matters, see which patterns are holding, slipping, or getting better, and catch issues before they spread.
Every seat gets the view it needs
Department heads
Open straight to your own department. Housekeeping sees housekeeping's themes, F&B sees the kitchen and the bar, with nothing from anyone else in the way.
General managers
This week's brief, the same-day list, and what each department has open, for one property or all of them.
Owners and asset managers
A Reputation Index per property on one scale, the last 90 days beside it, and a monthly brief for the whole account. The headline without the drilling.
Want to see how Caleta can improve your operations?
Book a Demo