Caleta

Surveys

Ask the question behind the rating.

A stay, a meal, a night out. Find out what made it work and what could be better. Caleta helps you ask focused questions, reach your guests, and understand the answers.

Try Surveys freeSee how it works

From a good question to a clearer picture

  1. 01

    Ask about the experience

    Start with what you want to learn. Build a survey around a stay, a meal, a show, or another moment that matters to your guests.

  2. 02

    Make it easy to answer

    Share a short link or a QR code. Guests open the survey in their browser and tell you how it went.

  3. 03

    See what sits behind the score

    Read the ratings alongside the comments, explore recurring themes, and break the answers down by property or event.

Ask with purpose

You know what you want to learn. Start there.

Describe the feedback you need and Caleta drafts a survey you can review and edit. Start from a template, choose from the question library, or write your own. You decide what goes live.

  • Questions that fit the moment

    Ask about breakfast after a stay, the sound at a show, or the service over dinner.

  • Room for the guest's own words

    Combine ratings, choices, and written answers to hear the reason behind a score.

  • Keep improving the questions

    Edit a draft while your published survey stays live. Review the changes before publishing again.

Meet guests where they are

A small invitation. A useful conversation.

Put a way to answer at the end of the experience, while guests still have something to say.

A link to share. A QR code to place.

Publish your survey and get a short link and a downloadable QR code. Share them in a message, on a table card, or at the venue. Keep responses tied to the property or event they came from.

Follow up after checkout

With a connected PMS, schedule a survey invitation after a stay. Choose the delay and available delivery channels, then see which invitations are queued, sent, or answered.

Understand the answers

The score tells you how it went. The answers tell you why.

See the spread of ratings, the themes in written feedback, and the answers to each question. Look at one property, one event, or a wider view to decide where to look next.

  • See the spread, not just the average

    A rating distribution shows how many guests felt each way. Different rating scales stay separate, so comparisons keep their meaning.

  • Keep the experience in view

    Break results down by property or live event, and choose the period you want to read.

  • Continue the conversation

    Reply by email when a guest has shared contact details. Keep the response and the follow-up together.

Want to see how your internal surveys compare to public review? Check out the rest of the Reputation Intelligence suite.

Explore Reputation Intelligence

What would you like to ask your guests?

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