Reputation Intelligence
Know what changed, why it happened, and how to fix it.
Caleta reads every review from every platform, finds the real changes underneath them, and hands each one to the right team, with a recommended fix.
From a review to the person who fixes it
See what the guest actually said
Every review is broken down and each theme is identified, analyzed, and tracked so that you can see exactly what the guest means at a glance.
See the underlying trends
Every theme comes with a breakdown of what is behind it: what contributed, which platforms it came from, and how it has moved week by week.
The right person sees it first
The most important trends and changes, organized by team, and notified to the person who can actually take action.
Replies in your property's own voice
Suggest Reply drafts a response in the voice your property already uses, guided by your brand standards, and replies directly to the guest's concerns. No more distracting AI voice or bland templates.
A weekly brief you can read between meetings
Every property gets a short brief each week with the handful of things that actually changed, who is actioning each one, and a guest quote to back it up. Read it in a few minutes, make a decision, and get on with your day.
One score to compare across your portfolio
Every property gets one Reputation Index that brings its ratings from Google, Booking.com, TripAdvisor, and others into a single scale, so you can compare properties and see which are holding, which are slipping, and which are pulling ahead.
Across the portfolio
See which properties need your attention, which are stable, and which are improving. Make an issue caught at one property the catalyst to improve operations across your portfolio.
Want to see how Caleta can improve your operations?